Details
FAQs
Generic
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
Do you store or request credit card data by chat/phone?
No. We never ask for or share sensitive payment data via messages.
Where are your accommodations located?
All are in central Rome, close to main transport connections (details per property below).
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Booking & Availability
How do I check availability?
By the website localdomus.com, by the AI Agent through whatsapp or calling it ( 39) 3281015077. Reserving by the way you will get THE BEST PRICE WE OFFER
Do you offer single, double, triple, and quadruple rooms?
Depending on the property, we offer single/double/triple and quadruple rooms.
Do you have rooms with private bathrooms?
Yes—some rooms have private bathrooms, others have shared bathrooms depending on the property. So check carefully the room's services before to go ahead with your reservation
Do you have twin beds (two separate beds) in double rooms?
No. We don’t have double rooms with two separate beds. If needed, we may offer a triple room option with a small upgrade.
Are special requests always possible?
Special requests depend on availability and may have an additional cost (always agreed in advance).
How is the total price calculated?
The total includes the room rate plus the city tax (see “Taxes” below).
Taxes
Is there a city tax in Rome?
Yes. City tax is €5 or 6€ per person per night. It depends by the accommodation:
NOVAROMA €6
IN THE CENTER 6€
HOUSE WITH 6€
DOMUS TURN 5€
FILIBERTO'S HOUSE 5€
Is the city tax included in the total price?
The total price is calculated including city tax (room city tax)
How is the city tax calculated?
City tax = number of guests × number of nights × €5 (or €6)
Do children pay city tax?
The city tax is paid starting from the age of ten.
When do I pay the city tax?
It is included in the total calculation; payment method depends on how you pay for the stay.
Payments
What payment methods do you accept?
Cash at the property (saving pos/bank commissions), PayPal, or credit card
Can I pay cash for my stay?
Yes. For stays longer than 1 night, cash can be paid anytime
I have a 1-night stay—can I pay cash?
For 1-night stays, the card may be charged 24 hours before check-in. Cash is only possible if you arrive before 3:00 PM
When will my credit card be charged?
It depends on the booking conditions
Can I pay in advance?
Yes—please contact us and we will guide you through the available options.
Can you help me if I have a payment issue?
Yes. Contact remote reception at 393281015077 and we’ll connect you with the right team
Do you accept bank transfer?
Please contact us—availability may depend on the booking channel and timing
Can I split payment across methods?
Please contact us with your request and we’ll confirm what’s possible
Will you ask me for my full card details by message?
No. We never ask for sensitive card data via chat/phone
Check-in / Check-out
What time is check-in?
Check-in is from 2:00 PM (just for Domus Turno Check-in is from 3:00 PM).
What time is check-out?
Check-out is at 10:00 AM
Is early check-in possible?
We cannot promise room access before 2:00 PM (or 3:00 PM at Domus Turno).
On request we can allow to leave your luggages into the common area and get the keys of your room (but not the access to your room).
Can I enter the room before 2:00 PM if it looks ready?
No—please do not try to access your room before 2:00 PM
Is late check-in possible?
Yes—self check-in allows you to arrive at your convenience
How does self check-in work?
If you filled the check-in online, you will receive an “Access” email (the day before, or same day for last-minute bookings) with your login details and instructions.
I didn’t receive the “Access” email—what should I do?
If you filled the check-in online and now is the day before, or same day of your arrival pleas contact us.
Do I need to meet someone to get keys?
No. Access is managed via the self check-in instructions provided to you
Is there any on-site staff at night?
Support is remote. Contact us if you need help.
Luggage
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
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Breakfast & Food
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
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House Rules & Safety
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
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Heating, Air Conditioning & Comfort
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
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Hot Water & Bathroom
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
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Cleaning & Linen
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
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Wi-Fi & Connectivity
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
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Electricity & Appliances
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
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Access & Doors (Public version)
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
Title or question
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Getting Around & Transport
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
Title or question
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Property-specific quick facts (public)
NOVAROMA
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
Title or question
Describe the item or answer the question so interested visitors can learn more. You can highlight the text with bullet points, italics, or bold, and add links.
IN THE CENTER
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
Title or question
Describe the item or answer the question so interested visitors can learn more. You can highlight the text with bullet points, italics, or bold, and add links.
FILIBERTO'S HOUSE
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
Title or question
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HOME SIDE BY SIDE
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
Title or question
Describe the item or answer the question so interested visitors can learn more. You can highlight the text with bullet points, italics, or bold, and add links.
DOMUS TURNO
Do you have a front desk / reception on site?
No. All our accommodations are self check-in with remote reception assistance.
Is this a hotel?
We manage multiple guesthouses with self check-in and remote support (no physical front desk).
How can I contact you during my stay?
You can contact our remote reception anytime via the support channels provided in your booking details.
What languages do you support?
Albanian, English, Italian, Spanish
What should I have ready when contacting support?
Your full name and the accommodation name. If available, your booking reference.
Title or question
Describe the item or answer the question so interested visitors can learn more. You can highlight the text with bullet points, italics, or bold, and add links.
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